---
title: "Quick Reference"
url: "https://kb-ak.credentia.com/en/article/quick-reference"
language: "en"
last_updated: "2025-12-31T04:22:22.803Z"
---

# Quick Reference

Quick reference guide for essential information on the Alaska nursing assistant certification exam

### Credentia Registration and Scheduling Services

Alaska NNAAP®   
1025 Greenwood Blvd  
Suite 401   
Lake Mary, FL 32746   
  
Hours of Operation: (Pacific Daylight Time)  
Mon. – Fri.: 5:00 a.m. – 8:00 p.m.   
Saturday: 5:00 a.m. - 2:00 p.m.   
Sunday: 5:00 a.m. - 1:00 p.m. 

### **Create or Log into your Credentia Platform account to:**

-   Change your current address and phone number. 
-   Submit Correction Form to update name, date of birth, or social security number before your exam has been scheduled. 
-   Obtain and submit an Examination Testing Application. 
-   Check Testing Application status.
-   Find test sites and availability. 
-   Schedule, reschedule, or cancel an examination. 
-   View exam details such as examination type, scheduled time, date, and location. 
-   View Score report. 
-   Submit and review a Grievance application for completed examination. 
-   Submit an excused absence application.

### **Contact Customer Service when:**

-   Problem occurs when creating Credentia Platform Account.
-   Did not receive activation link. 
-   Problem occurs when applying an assigned voucher code. 
-   Testing Application Issue. 
-   Received an error message when scheduling examination. 
-   Score report is not viewable in the Credentia Platform after 24 hours from your exam. 
-   Call (888) 204-6249.

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### Alaska State Board of Nursing

(907) 269-8160  
Web: [commerce.alaska.gov](https://commerce.alaska.gov/)     
Email: [boardofnursing@alaska.gov](mailto:boardofnursing@alaska.gov)  
Hours of Operation   
8:00 a.m. – 11:30 a.m. & 12:30pm - 3:00pm (AKST)

### Contact the Board of Nursing to:

-   Obtain information regarding requirements for initial CNA certification and submit your initial application. 
-   Obtain information regarding requirements for CNA renewal and submit your renewal application. 
-   Change your current address or name.
-   Obtain information regarding the CNA Skills Guidelines and CNA Scope of Practice in Alaska. 

For applications and certification requirements, go to: [commerce.alaska.gov/web/cbpl/ProfessionalLicensing/NurseAideRegistry.aspx](https://commerce.alaska.gov/web/cbpl/ProfessionalLicensing/NurseAideRegistry.aspx)

### **MyAlaska/MY LICENSE AKA "nurse portal account"** 

  
Although not mandatory, the Alaska State Board of Nursing highly recommends nurse aide applicants create a [MyAlaska/MY LICENSE](https://my.alaska.gov/) account.

This account is separate from the one you create through the Credentia Platform and is a tool used for tracking your application process, viewing your nurse aide certificate after it's been issued\*, and renewing your nurse aide certificate online. 

\*The Alaska State Board of Nursing has gone paperless. If you do not have a MyAlaska/MY LICENSE account, you will not be able to view your nurse aide certificate and will instead need to use the "Search Professional License" feature, [commerce.alaska.gov/cbp/main/Search/Professional](https://commerce.alaska.gov/cbp/main/Search/Professional)  to verify your nurse aide certificate status.

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