Cancelling or Rescheduling your exam

You can easily cancel or reschedule an exam online using your Credentia Platform account. 

Written (or Oral) Exam: 

You need to cancel or reschedule your Online Written (or Oral) examination at least 48 hours (2 days) before your scheduled test time. 

Skill Exam: 

You must reschedule or cancel in your Credentia Platform account at least ten (10) business days before the test date (Saturday and Sunday and national holidays are not considered business days). 

Note:

• If you do not reschedule or cancel at least ten (10) business days before your test date, your fee will not be refunded and cannot be transferred to a new test date, and you may not give your test date to another person.
• If you do reschedule/cancel in time, there is no penalty, and your fee may be transferred to your new test date. If your employer paid your test fee, you should tell them about missing the test or rescheduling. Let them know how you have handled rescheduling and when you plan to take the test again. 
• If you do not report to the testing location or to the online exam on the day or time of your scheduled test, you will be considered a “no-show” and you will not get your testing fee back. If you no show for two examinations your application to test will be removed and you will need to re-apply.

Rescheduling

You can now use your Credentia Platform account to reschedule your exam.

To reschedule your exam, you can do either of the following:

• Visit https://help.credentia.com/en/article to know how to reschedule your exam.
• If you want to reschedule by phone, call 888-204-6249. 

Refunds

Once payment of exam fees is received, NO REFUNDS WILL BE ISSUED.